Pick-Up and Delivery Policy

Since we no longer have a physical store (as of 2021), we can meet to get your own items or to deliver a completed order. While this may sound unconventional, it works well for us to keep our overhead and prices lower. Leases for a small business are high, so not having a public location has served us well.

The place we meet is a safe location in Concord, NC, which is usually a QuickTrip (QT) gas station. If you are not familiar, all QT’s have a “Safe Space” and “Exchange Zone” area that is just for this purpose. There are cameras everywhere and police frequent the area. The address for the QT we prefer will be provided at the time your order is discussed.

With our tight schedule, we ask that you please be on time to your scheduled pick-up or delivery. We have implemented setting up a 30-minute time slot for you to meet us. If you can not make it within the agreed upon time slot, please call or text us BEFORE your time slot begins at 704-879-1343 to reschedule your pick-up or delivery. We will leave the location promptly at the end of the 30-minute time slot without further communication. We will not be able to extend your time slot last minute, as that will put us behind schedule. If you miss your appointment, rescheduling your pick-up or delivery will be your responsibility.

Many of our customers come from the Charlotte, NC area or further. Please factor in traffic delays and work schedules to your travel time. 

Refunds will not be issued due to missing your delivery appointment. 

We apologize for any inconvenience this may cause, but we do have to stick to our schedule so we can complete and deliver other customers' orders on time. 

Thank you!